Early access
An assistant you can actually let near your business.
Orbinex AI answers sales enquiries, walks new customers through onboarding, and handles support — on your website, Instagram and Facebook Messenger. It learns from your own content, and it acts only inside the permissions you give it.
We are onboarding a small number of businesses by hand while the product is in early access. Tell us what you need answered and we will set it up with you.
Read order #4471 from your system. Answered the customer.
ran as priya@ · 11:04
$120.00 to order #4471. Stopped before running — refunds need a person to approve the exact amount.
ran as priya@ · 11:05
Priya's role cannot cancel subscriptions, so neither can the assistant.
ran as priya@ · 11:06
Every action is recorded with who it ran as. The assistant inherits one person's permissions and never exceeds them.
Where it works
One assistant, everywhere your customers already are.
Website
A chat widget on your own pages
One line of HTML. You list the web addresses it is allowed to appear on, and it will not open a conversation anywhere else.
Instagram & Messenger
Direct messages, answered
Connect a Facebook Page or Instagram professional account. The same assistant answers there, in the same voice, from the same knowledge.
Handover
A person takes over cleanly
When a conversation needs a human, it moves to your shared inbox with the full history. The assistant goes quiet until you hand it back.
How it is set up
You describe the business. It does the configuring.
Setup is a conversation, not a form. You give it your website address; it reads your pages, drafts an assistant, and shows you what it built before anything goes live.
- It learns your material
- Your website, documents and FAQs become the source it answers from. Answers it cannot support, it does not invent — it passes the question to you.
- It asks before publishing
- Nothing faces a customer until you say so. You can test the assistant against real questions first and read exactly why it answered the way it did.
- It hands you the snippet
- When you are ready, it produces the code for your site and tells you plainly whether the widget will actually load — including when it will not, and why.
What it will not do
The limits are the product.
Most of the work in Orbinex went into the things the assistant is prevented from doing. These are enforced by the platform, not by asking the model nicely.
- It cannot exceed your staff
- The assistant runs with the permissions of the person who set it up. If they cannot issue refunds, it cannot either — and the refusal is recorded with the reason.
- It cannot ask for passwords
- Credentials are entered on their own secure screen, encrypted before they are stored, and never shown to the model. There is no field in a conversation that could carry one.
- It cannot reach your database
- Your system stays the system of record. Orbinex talks to it only through the specific actions you register, and your system re-checks permission on every one.
- It cannot act twice by accident
- High-risk actions stop and quote the exact details back to you for approval. An approval is good for that one action, once.
- It cannot see another business
- Every customer's data is isolated at the database level, not by application code remembering to filter. Assistants, conversations and knowledge never cross.
Pricing
Priced by conversation, not by seat.
Plans start at $29 per month and include a monthly conversation allowance. A conversation is one customer and your assistant, start to finish — however many messages that takes.